It is the policy of Terinex Limited to provide a reliable and efficient service to its customers, whilst conforming to the Company’s long term objectives, requisite statutory and safety regulations and to maintain customer satisfaction at the highest economic level.
In order to achieve this, the Company supports a fully Integrated Management System, which is independently assessed by a third party. Ultimate responsibility for the operation of this management system rests with the Managing Director .
The Documented Management System ensures that the Company can fulfil contractual obligations by:
- Ensuring that all activities which directly affect the quality of service are carried out under controlled conditions.
- Continuous monitoring and analysis of quality indicators, which provide the feedback to enable quality improvement against customer needs and expectations.
- Providing up-to-date instructions and training to all personnel together with the promotion of quality and environmental awareness, in accordance with the Company’s Environmental Policy.
The Managing Director ensures that this policy is communicated, understood and implemented at all levels in the organisation.
Peter Garside : Managing Director